Frequently Asked Questions | Frosted Dog Company

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📦 Order & Shipping FAQs

How long does it take for delivery?

Delivery times vary depending on the supplier and shipping method: Zopi Dropshipping: 7-15 business days CJdropshipping: 7-20 business days (expedited options available) AliExpress Standard Shipping: 10-30 business days Tracking information will be provided once your order ships!
How long does it take for home delivery?
I haven’t received a dispatch or confirmation email. What should I do?

If you haven’t received an order confirmation or dispatch email, try the following: ✔ Check your spam or promotions folder ✔ Ensure your email address was entered correctly at checkout ✔ Allow 1-5 business days for processing before your order is shipped Still no email? Contact us at 📩 contact@frosteddog.com with your order details.
What courier do you use for deliveries?

We work with several trusted shipping carriers, including: Zopi Dropshipping: UPS, USPS, FedEx, or local postal services CJdropshipping: DHL, USPS, China Post, or local couriers AliExpress Suppliers: AliExpress Standard Shipping, ePacket, or local carriers I haven’t received a dispatch or confirmation email. What should I do? If you haven’t received an order confirmation or dispatch email, try the following: ✔ Check your spam or promotions folder ✔ Ensure your email address was entered correctly at checkout ✔ Allow 1-5 business days for processing before your order is shipped Still no email? Contact us at 📩 contact@frosteddog.com with your order details.
Do you deliver on weekends?

Weekend deliveries depend on the courier handling your order: Some couriers deliver on Saturdays, but most standard shipments arrive on weekdays. Expedited shipping options may increase the likelihood of weekend delivery. For specific delivery details, check your tracking information or email us.
Can I track my order?
Why is my tracking number not updating?
What happens if my order gets lost in transit?

🔄 Returns & Refunds FAQs

Can you confirm you have received my return?

If you used a tracked shipping method, you can check your tracking number to see if your return has arrived. We process returns within 5-7 business days after receiving them. You will get a confirmation email once your return is inspected and approved.
How long will it be before I get a refund?

Return Processing: 5-7 business days after receiving the item Refund Processing: PayPal: 1-3 business days Credit/Debit Card: 5-10 business days (depending on your bank) If it’s been longer than the estimated timeframe, contact us.
Who pays for return postage?

If the return is due to a change of mind or incorrect size selection, return shipping is the customer’s responsibility. If the return is due to a damaged, defective, or incorrect item, excessive delivery delay (5+ business days beyond estimated timeframe), or poor service, Frosted Dog will cover the return shipping costs and provide a prepaid label. To request a return, email 📩 contact@frosteddog.com with your order details.
What if I received the wrong item?
What if my item is damaged?
Can I cancel or modify my order after placing it?
Will I be refunded for shipping costs?
My refund hasn’t arrived. What should I do?

🐶 Product & Business FAQs

Are your products pet-safe and high quality?

Yes! We carefully select pet-friendly, high-quality products from trusted suppliers to ensure your furry friend’s safety.

💰 Payment & Discounts FAQs

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options.
Do you have a loyalty program or discounts?

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Frosted Dog Company is a pet sitting and pet products provider, uniquely positioned to help devoted pet owners in urban and suburban areas provide exceptional care for their aging and special needs pets.